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Frequently Asked Questions

Will my pet set off my security system?

False alarms triggered by pets moving around the home can be a stressful headache and is often the reason why homeowners with an existing alarm system don’t even use it. Luckily, you can now install pet friendly sensors that ignore typical animal movement – so you can enjoy the peace of mind that comes with having an active home alarm system without the added headache of your pets setting it off every time they wander over to their food bowl!

Why is my security alarm beeping?

If you’re hearing a continuous beep from your security system, you should always first consult the troubleshooting guide of the system manual. Common causes of continuous beeping include low battery, a system fault, landline connection problems or the alarm has been activated and the siren has timed out.

Which security system is best for my home / business?

Unfortunately there isn’t a one size fits all solution when it comes to security for your home or business. There are many factors to consider including price, the layout of your property and your individual needs. Do you live in a dangerous neighbourhood? Do you run a jewellery store that needs around the clock monitoring? Do you just want some peace of mind knowing that your home is being protected? Whatever the situation, Eversafe Security can help you find the perfect security solution to meet your needs.

Can I DIY my security system?

With an abundance of YouTube tutorials and plenty of DIY security systems available at your local Bunnings – you can most definitely DIY your home or business security system. However, there are a few things you should consider first, like do you have enough power points? Are you able to position the cameras or sensors correctly for maximum coverage? Are you using a quality product? Will you be able to provide regular maintenance to ensure everything is working properly? So the short answer is yes, you can DIY your security system. But by bringing in a professional security team like Eversafe Security, you get expert advice, quality products and peace of mind knowing you’re getting the most out of your system.

How much does a security system cost?

When it comes to a security system for your home or business, prices can vary greatly depending on your specific needs, the size of your property and whether the system is wired or wireless, among other factors. To chat with a security expert about your security requirements and get a free quote, get in touch with Eversafe Security today!

Is the alarm system easy to operate?

Yes, very easy. It takes only the press of one button on the code pad to turn the system ON. A 30 – 45 second exit delay will give ample time to leave the property before the alarm becomes active (turns ON).

Most customers rarely use the code pad as you can use the remote controls to turn the alarm ON and OFF. You can still use the code pad and enter your four digit code and press the “OFF” or “AWAY” button
(depending on the model of the system) to turn the system off when coming home. Our technician will show you all these very simple features.

You only have to enter the code when you are entering the home, not when leaving. To arm when leaving you use the quick arm feature which does not require the code.

If I arrive home without my remote, is there enough time to turn the alarm off?
Yes, our technician will program the alarm system to allow a comfortable time for you to enter the property and turn the alarm off if you do not use the remotes. You can have two entry detectors, perhaps the front door and that garage or hallway might be set up as entry detectors. Entry detectors allow a short delay so you can access the code pad before the alarm goes off. Non entry detectors will set the alarm off instantly when they detect an intruder.
How many detectors should I have?

This depends on the size of your house and what specific areas you would like to be protected. Most owners have four detectors in the house. The areas to protect are specific rooms and the open space areas where someone is likely to walk through.

A typical four bedroom house would have a detector in the master bedroom, one in the hallway, one in the lounge living area and one in the family room.

The spare or other bedrooms, the office and the garage are optional and are sometimes required for extra protection and peace of mind.

The number of detectors required is an individual choice and while we can give you options, it is your choice as to how many detectors you require to protect your family, your property and your valuables.

Can I have some detectors on and some others off at different times?

Yes, this is very easy to do via the code pad. You simply enter the detector numbers that you want OFF and then turn the alarm ON. The detectors that are turned Off will blink or illuminate to show you that they are not operating. To reset the alarm, simple turn the alarm off and you are back to normal. You can have your usual “night mode” programmed in by the technician and you can isolate any detectors (zones) yourself by simply following the instructions in the user guide. Ask us more about these options.

What happens if the power to the alarm fails?

If the power to the alarm fails or is turned off accidentally or for any reason, the battery back-up will take over and the alarm will continue to operate normally for several or more hours until power is restored.

Do I need to have a special power point installed for the alarm?

Usually NO …but sometimes yes. If the technician cannot access a suitable power point for the alarm, he will ask you to arrange for a power point to be installed at your cost. Our technicians are not licensed to install power points. The technician may run a temporary lead until you have a suitable power point installed.

Have you been a victim of a home invasion and are looking for an immediate upgrade of security in your home?